Complaint Form

Before You Escalate Your Complaint

Have you reported the complaint to the relevant member company?

Yes No

If you are not satisfied with the resolution received from a company within the JN Group, let us know. We will help you, by reviewing the details of your case and communicating with the company on your behalf . Complaints form fields listed in html document.

If you were assigned a case number please indicate it here:

What is the nature of your complaint? *

Please select the nature of your complaint.

Select the organisation the product or service was received from: *

Please select an organisation.

How Can We Reach You?

Please provide your contact information below.
If you are reporting on behalf of someone, please provide their contact information.

Full Name *

Please enter your full name.

Phone *

Please enter a valid phone number (10+ digits).

Please enter a valid email address.

Preferred Method of Contact

Tell Us What Happened

Date complaint was first submitted

Did You Receive a Final Response?

Tell us what happened *

Please describe what happened.

Name of employee/department you spoke with

How would you like the matter to be resolved?

Reason for escalation

If escalation reason is Other

I confirm that the information provided in this complaint is accurate to the best of my knowledge.
By submitting this complaint, I authorize the Member Ombudsman to access all records and information necessary to investigate this matter.

Requirements

Be sure to include the following information:

Details of what happened, including date and place of occurrence
Names of employees with whom you have discussed the matter
Response provided by the JN Group company, if decision is being appealed
Your contact information so that we can talk with you about the issue

On receipt of your complaint, the Member Ombudsman Office will contact you to discuss how the matter will be addressed. We will then liaise with the relevant company to achieve equitable and impartial resolution and to ensure there is no detriment to you because you complained.

The Member Ombudsman

The Jamaica National Group Limited
2-4 Constant Spring Road, Kingston 10

Email: Ombudsman@JNGroup.com

Tel: (876)-936-0262

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