How to Handle An Unauthorised Credit Card Transaction on Your JN Bank Visa Credit Card
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Did you receive an alert for an unknown credit card transaction, or do you believe that your credit card may be compromised? If so, here’s what you should do:
- Contact our Member Care Centre urgently to request a temporary block and a replacement of your credit card at:
-
- 888-991-4065 or 876-906-5343 (Jamaica)
- 1-800-462-9003 (USA/Canada)
- 0800-328-0387 (UK)
and select OPTION 1 for JN Bank VISA Credit Card
- Monitor your next two (2) credit card statements to see if the unauthorised transaction(s) are charged.
- If the transaction(s) appear on your statement, immediately complete the Disputed Transaction Claim Form (hyperlink) for the charged amount(s) and submit by email to creditcard@jnbank.com or deliver same to your nearest JN Bank location.
N.B: The Disputed Transaction Claim Form must be submitted within 30 days of the date the contested transaction(s) presented/appeared on your statement. JN Bank is not liable for transaction disputes reported beyond this timeframe.
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