Executive – Member Relations and Quality Assurance
Ombudsman in January 2015. With the restructuring of the Society and the launch of JN Bank in February 2017, she was appointed Executive – Member Relations and Quality Assurance for The Jamaica National Group. In this capacity, she leverages global best practices and standards to ensure memorable customer service delivery at customer touch points across the JN footprint.
She also serves as the Management Representative for JN Bank’s ISO 9001:2015 certified Quality Management Systems, ensuring adherence to standards throughout its operations. As Member Ombudsman, the champion of the interest of members, Miss Allen and her team works to resolve customer issues, facilitates measurement and analysis of customer experience and leverages member feedback to inform the direction of the Group.
Miss Allen joined the Jamaica National Building Society as Communications Specialist in the Corporate Communications department in 2006 and has also served as Special Assistant to the General Manager – a position she held for six years.
She brings to the Group expertise in corporate affairs and public relations, customer service, business administration, and advertising.
- Master of Science, Public Relations, Syracuse University
- BA, Media and Communication, The University of the West Indies (UWI)
- Diploma, Business Administration, UWI
- Director, Jamaica Customer Service Association
- Director, United Way of Jamaica
- Member, International Customer Service Association