We Apologise

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Earl Jarrett, chief executive officer of The Jamaica National Group addressing the JN Outlook forum in Birmingham on June 18.

Dear JN Members and Customers,

On Saturday, March 14, 2020, our banking system was attacked by international criminals (scammers), which left our system inoperable and many of you without access to your funds and the banking services to which you are accustomed.

We acknowledge that the timing could not have been any worse given the government’s announcement that Jamaica had been declared a disaster area due to the outbreak of the coronavirus disease 2019 (COVID-19).

The malicious disruption to our services based on this unwarranted attack resulted in you being unable to make the necessary purchases using your debit card or accessing financial services during that weekend.

However, due to the tireless work of the JN team, we have restored approximately 90 per cent of our services, and we expect to have full restoration shortly.

The JN Group deeply regrets the inconvenience or embarrassment that you may have suffered. We have used the experience to heighten security and implemented even more stringent measures to secure our systems to protect you and your organisation against perpetrators.

The incident is the subject of a criminal investigation by international and local law enforcement agents, as we seek to pursue the criminals who caused this hardship. Again, we are truly sorry for any inconvenience you have endured and we are grateful for your continued loyalty.

Hon. Earl Jarrett, OJ, CD, JP, CStj, Hon. LL.D, Hon. EdD, FCA, MSc

Chief Executive Officer

The Jamaica National Group