Complaint Form

    Complaint Form Updated 2024

    Complaint Form

    If you are not satisfied with the service received from a Jamaica National company, let us know.
    We will help you to resolve your complaint.

    Details of the person making the complaint

    If you are complaining on behalf of someone else, please include that person’s name, contact number
    (For UK members please omit the '0' at the beginning of the number)

    Product Information

    (500 words)
    (500 words)

    Third Party

    Please provide the name of a third party (other than a Jamaica National member company) involved in the incident giving rise to the complaint.

    Maximum file size: 10.49MB

    Requirements:

    Be sure to include the following information

    1. Details of what happened, including date and place of occurrence
    2. Names of employees with whom you have discussed the matter
    3. Response provided by the Jamaica National company
    4. Your contact information so that we can talk with you about the issue

    On receipt of your complaint, the Ombudsman will contact you to discuss how the matter will be addressed. We will then liaise with the relevant company to achieve equitable and impartial resolution and to ensure there is no detriment to you because you complained.

    The Member Ombudsman

    The Jamaica National Group Limited
    2-4 Constant Spring Road
    Kingston 10

    OR

    Email: Ombudsman@JNGroup.com
    Tel: (876)-936-0262