Complaint Form

    Complaint Form

    If you are not satisfied with the service received from a Jamaica National company, let us know.
    We will help you to resolve your complaint.

    Select the Organization:





    Details of Person







    Product Information

    Account Number:

    Policy Number:



    How would you like the matter to be resolved?


    Third Party

    Please provide the name of a third party (other than a Jamaica National member company) involved in the incident giving rise to the complaint.

    Third-Party Name:

    The information shared in this form will be used to achieve speedy resolution of your complaint and will be processed in accordance with the JN Group Privacy Notice.

    Requirements:

    Be sure to include the following information

    1. Details of what happened, including date and place of occurrence
    2. Names of employees with whom you have discussed the matter
    3. Response provided by the organisation
    4. Your contact information so that we can talk with you about the issue

    On receipt of your complaint, the Member Ombudsman will contact you to discuss how the matter will be addressed. We will then liaise with the relevant company to achieve equitable and impartial resolution and to ensure there is no detriment to you because you complained.

    Member Ombudsman

    The Jamaica National Group Limited
    2-4 Constant Spring Road
    Kingston 10

    OR

    Email: Ombudsman@JNGroup.com
    Tel: (876)-936-0262