Ombudsman in January 2015. With the restructuring of the Society and the launch of JN Bank in February 2017, she was appointed Executive – Member Relations and Quality Assurance for The Jamaica National Group. In this capacity, she leverages global best practices and standards to ensure memorable customer service delivery at customer touch points across the JN footprint.
Share your Experience or, ask for the Member Ombudsman’s intervention
Your JN Member Ombudsman is the customer champion for The Jamaica National Group and promotes the adoption of business practices that ensure delightful service and adds value to membership.
The Member Ombudsman also advocates for issues that preserve mutuality and unleash the potential of JN members. Initiatives spearheaded by the Member Ombudsman include the JN Circle and the 5 Things About column in the JN Living Well magazine.
The JN Circle provides our members with the opportunity to network and build friendships with other JN members and customers and to work together to address issues in their community.