Claudine Allen was appointed Executive for the Enterprise Contact Centre and Member Ombudsman for the Jamaica National Building Society (JNBS) in January 2015. With the restructuring of the Society and the launch of JN Bank on February 1, 2017, she was appointed Executive – Member Relations and Quality Assurance for The Jamaica National Group.
Share your Experience or, ask for the Member Ombudsman’s intervention
Your JN Member Ombudsman is the customer champion for the Jamaica National Group. She advocates for issues that preserve mutuality and unleash the potential of JN members. The Ombudsman also promotes the adoption of business practices that ensure delightful service and adds value to membership.
The Ombudsman facilitates dialogue with JN members about matters which impact their relationship with the entities within The Jamaica National Group and investigates complaints in order to achieve impartial resolution.